HOW TO GET TO SANDAKAN

By flights

You can fly to Sandakan direct from Kuala Lumpur, Kota Kinabalu or Tawau. Please visit www.airasia.com or www.malaysiaairlines.com.my

By land

You can come to Sandakan by express bus from Kota Kinabalu (6 hours), Mt. Kinabalu National Park (4 hours), Lahad Datu (4 hours), Tawau (5 hours) and Semporna (5 hours)

By ferry from Zamboanga (Phillipines)

17 hours. Please contact Timarin at 6 089 212063 during office hours 9.00am to 5.00pm (Mon to Fri). Closed on Sat and Sun.

HOW TO GET TO SEPILOK JUNGLE RESORT

Express bus

Please inform the bus driver to stop you at sepilok junction. (you will see an orang utan roundabout). Cross the road to the junction.

There should be cars/vehicles at the junction. Tell them you want to stay at Sepilok Jungle Resort and they will send you in.

Otherwise, you have to walk for 2.75km to reach us. After reaching us, Sepilok Orang Utan Rehabilitation Centre is only 5 minutes walk away.

Bus from Sandakan town

Journey from Sandakan town will take about 1 hour. Make sure you take the bus with "Mile 14 Sepilok" written on the wind shield or on the body of the bus. This bus goes directly to Sepilok Orang Utan Rehabilitation which is the last bus stop (Bus stop 10).

You can stop at Bus stop 9. Then walk 50 m to our Resort by following the signboard.

Taxi

Taxis will drop you directly at Sepilok Jungle Resort.

Transportation by Sepilok Jungle Resort

Sepilok Jungle Resort also provide airport pick up or Sandakan Town pick up with charges.

TIME ZONE

Sandakan is 8 hours ahead of GMT

CURRENCY

Ringgit Malaysia (RM) is the Malaysian unit of currency. The currency comes into notes of RM 1, RM 2, RM 5, RM 10, RM 50 and RM 100. Besides, coins are issued in 5 cents, 10 cents, 20 cents, and 50 cents denominations.

WEATHER

Average around 32ºC and humidity can reach up to 95% throughout the year. Monsoon season is from November until February where we will expect more rain compared to other months.

ELECTRICITY

The single-phase voltage in Malaysia is 240 volts with a frequency at 50Hz. And the main power plug and socket used in Malaysia is the British Standard. It is a 3-rectangular-pins plug with two horizontal pins for live and neutral connections, and a larger vertical pin above these pins for an earth connection.

Supply of electricity is 24 hours a day but 'blackout (power off)' is common.

Sepilok Jungle Resort has a generator and it will turn on automatically in less than 10 seconds in case of blackout.

LANGUAGE

Our receptionists, waiters and tour guides can speak English. But not every staff in the resort is able to communicate in English fluently.

So when you speak to them, please bear in mind their limitations and speak slowly. There are times when they may not understand you and if this happens, you can always speak to the supervisor. We welcome you to correct us and teach us English.

TOURS AND TRAVEL

Tour desk is available at Sepilok Jungle Resort.

We have a sister company, Sepilok Tropical Wildlife Adventure that can cater for all your travel needs in Borneo. They also run a lodge at Kinabatangan River called Bilit Adventure Lodge. You can contact them at www.stwadventure.com for more information.

PLACES OF INTEREST AROUND SEPILOK JUNGLE RESORT

Sepilok Orang Utan Rehabilitation Centre - 5 minutes walk

Rainforest Discovery Centre with plants discovery garden and canopy walk - 20 minutes walk

Jungle trekking to Mangrove Trail at Sepilok Jungle ( 2.5km one way)

Night walk at Sepilok Orang Utan Rehabilitation Centre and Rainforest Discovery Centre can be arranged

Early morning bird watching at Sepilok Orang Utan Rehabilitation Centre and Rainforest Discovery Centre can be arranged

WILDLIFE IN THE RESORT

We have planted many fruits trees; you will be able to see many wildlife in our garden. Feel free to take all the photos you want. However, we don't encourage you to feed the birds, squirrel, monkeys and even orang utan if you happen to see them.

SMALL CREATURES IN THE ROOM

Mosquito is a common flying insect around the area. All our rooms are with mosquito net. Remember to close your room door all the time.

There are times when you see spider web in the room, at the balcony/cafe etc, doesn't mean that we do not keep our place clean. We do clean the web without killing the small creatures in the nature; as a result the web is rebuilt within 5-10 minutes.

Sometimes, you may see jungle roaches, spider, gecko, ants or other small creatures inside the room. Just let it be. Generally they are harmless. If you don't feel comfortable, please inform us and we will remove it from your room.

SWIMMING POOL, CHILDREN'S POOL, JACUZZI AND GYM

For non in-house guests, usage fee of RM37.10 per person per day applies.

CLOTHING

Light cotton clothing, t-shirts, shorts and sandals are suitable because Malaysia's climate is generally hot and humid.

Swimming attire is compulsory when using the swimming pool.

For outdoor activities, please bring along comfortable light clothing, swim wear, towel, binocular, sun block lotion, personal toiletries, insect repellent, torchlight, hat, leech sock, walking shoes, sandal & raincoat.

FREE WIFI

Free WIFI is available around the reception area, the Banana Cafeteria, as well as in all our Superior and Deluxe rooms.

SAFE DEPOSIT

You can leave your personal belongings/valuables at our reception and we can keep it for you in the Resort's safe deposit. There is no safe deposit in the room.

LAUNDRY

Laundry service is available at the resort with charges.

MONEY EXCHANGE

We provide money exchange services for all major currencies

POSTAL SERVICES

While you enjoy your stay away from home, a great way to keep in touch with your friends and relatives is by postcards. It's easy and cheap. Simply purchase the postcard and stamps. We will help you post it for free.

PAYMENT

We accept cash, VISA and MasterCard. We DO NOT accept traveller's cheque.

TIPPING

If you are happy and satisfied with the service at Sepilok Jungle Resort, it's always a nice way to express your appreciation for a good service with tipping.

All tips should be placed in the box at reception and to be divided equally among all staffs. This ensures everyone involved gets something, not just the most visible personnel.